Shipping & Delivery

Dispatch

Orders are dispatched within 1-2 business days (excluding weekends and public holidays).

Shipping options (Australia)

At checkout, you’ll see available shipping options based on your location.

  • Standard Shipping (Tracked): free

  • Express Shipping (Tracked): $10

Tracking details are emailed as soon as your order has been dispatched. 

Estimated delivery times (Australia)

Delivery timeframes are estimates from dispatch (not order date):

Standard (Tracked)

  • Melbourne / VIC metro: 2–4 business days

  • Sydney / Canberra / Adelaide: 3–6 business days

  • Brisbane / SE QLD: 4–7 business days

  • Perth / WA: 6–10 business days

  • Regional/remote areas: please allow an additional 1–3 business days

Express (Tracked)

  • Melbourne / VIC metro: 1–2 business days

  • Sydney / Canberra / Adelaide: 1–3 business days

  • Brisbane / SE QLD: 2–4 business days

  • Perth / WA: 2–5 business days

  • Regional/remote areas: please allow an additional 1–2 business days

Order tracking

Once your order ships, you’ll receive an email with your tracking link.
If you can’t find it, check your spam/junk folder, then reach out — we’ll resend it.

Delays & delivery notes

We do our best to ship quickly, but delivery timeframes can be affected by carrier delays, peak periods, weather events, or incorrect address details.

Please double-check your shipping address at checkout. If you notice an error, email us ASAP — we’ll try to update it before dispatch.

Lost or delayed parcels

If your parcel looks delayed or hasn’t arrived within a reasonable window:

  • First, check tracking updates

  • Then contact us at hello@poolboy.com with your order number — we’ll help investigate.

International shipping

Not yet — but soon.
We’re serving the Australian coast first. Worldwide next.