Shipping & Delivery
Dispatch
Orders are dispatched within 1-2 business days (excluding weekends and public holidays).
Shipping options (Australia)
At checkout, you’ll see available shipping options based on your location.
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Standard Shipping (Tracked): free
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Express Shipping (Tracked): $10
Tracking details are emailed as soon as your order has been dispatched.
Estimated delivery times (Australia)
Delivery timeframes are estimates from dispatch (not order date):
Standard (Tracked)
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Melbourne / VIC metro: 2–4 business days
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Sydney / Canberra / Adelaide: 3–6 business days
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Brisbane / SE QLD: 4–7 business days
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Perth / WA: 6–10 business days
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Regional/remote areas: please allow an additional 1–3 business days
Express (Tracked)
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Melbourne / VIC metro: 1–2 business days
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Sydney / Canberra / Adelaide: 1–3 business days
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Brisbane / SE QLD: 2–4 business days
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Perth / WA: 2–5 business days
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Regional/remote areas: please allow an additional 1–2 business days
Order tracking
Once your order ships, you’ll receive an email with your tracking link.
If you can’t find it, check your spam/junk folder, then reach out — we’ll resend it.
Delays & delivery notes
We do our best to ship quickly, but delivery timeframes can be affected by carrier delays, peak periods, weather events, or incorrect address details.
Please double-check your shipping address at checkout. If you notice an error, email us ASAP — we’ll try to update it before dispatch.
Lost or delayed parcels
If your parcel looks delayed or hasn’t arrived within a reasonable window:
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First, check tracking updates
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Then contact us at hello@poolboy.com with your order number — we’ll help investigate.
International shipping
Not yet — but soon.
We’re serving the Australian coast first. Worldwide next.